FMH Technology Initiative

Building upon the work completed on the Claims Re-Engineering Initiative, Cogent once again worked as a liaison between the business and technical teams to further define and detail out the high-level requirements and process flows defined as part of Claims Re-Engineering.

Deliverables for the Technology Initiative included detailed business requirements and process flows defining the future state Claim Reporting, Assignment, Mapping, Adjusting, and Settlement processes. Additionally, Cogent designed future-state screen mock-ups for each step in the claims process.

The FMH Technology Initiative included:

Business Analysis

  • Conducted Needs Assessment with FMH Business Leads and SMEs
  • Facilitated high-level and detailed future-state business requirements brainstorming sessions
  • Facilitated Detailed Future State Process Definition

Technical Writing

  • Documented Detailed Future State Requirements
  • Created Detailed Future State Process Maps

Cogent, LLC has been providing communication and technology solutions since 2005. Cogent evolved out of a prior company, Innovative Media Resources, Inc. which was founded in 1996. The principal owners of both companies have been in the communication and information services industry since 1994.